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Revzilla Customer service.

3K views 22 replies 23 participants last post by  *noolis* 
#1 ·
Without a doubt the best customer service I have ever dealt with. They go the extra mile to make sure you are happy with your purchase and will back any thing they sell. I have purchased from other big name motorcycle retailers and they can't touch Revzilla for service.


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#2 ·
I always buy from RevZilla if I have the option. They are my first choice for motorcycle gear.
 
#3 ·
I agree, I even made a trip to their store on my way back from Upper State New York this fall just to look around and ended up with the heated gear and new boots.
 
#5 ·
Agreed, I was an early adopter on the LaZer Monaco Carbon helmet. It was so the wrong choice for my head shape. I actually was totally unable to get the helmet on my head... Revzilla didn't hesitate to give me an RA, prepaid Shipping label, and cross shipped me a Shoei Neotec... They exemplify great service.
 
#6 ·
Moved from the Revzilla supporting vendor section which is reserved for Revzilla postings.
 
#7 ·
I tried to buy a leather one piece suit locally: no inventory in my size.

Reveille had excellent selection and although their initial size advice was wrong, their return policies are good.
 
#8 · (Edited)
I'm pleased with Partzilla's willingness to charge what is likely the actual USPS postage cost (which is their commercial rate), esp. where small part shipments are concerned. I just received a Yamaha valve adjustment tool, and was charged the princely sum of $1.75 for shipping. More than once have I refused to order something because the UPS or FedEx fees were expensive, fixed, and sometimes more costly than the item(s) itself.
 
#11 ·
+1 on all of the above. Have purchased helmets, jackets, pants, socks, tires, saddle bags, windshield, Sena parts, etc. Every transaction was a pleasure. Also, I have taken advantge of their price match guarantee several times and they have met it every time.

Best retailer out there, period.
 
#12 ·
I had questions about the Anakee III and the Pilot Road 4 variations, called Michelin customer service and the person on the line had no clue the Pilot Road 4 was even out "it's not in my product guide" and that was the end of that. Called RevZilla on a lark, they had the whole story and gave me absolutely great info, enough that I could make a very informed decision on what tires to get next.
 
#14 ·
I buy all my hard parts from Blair at SV Racing, and all my soft parts \ gear from Revzilla. My local sources stock very little in the way of ADV parts and gear (but have plenty of pirate gear) so I do 99% of my shopping on-line.

Both of these companies have the best customer service in the business and every time I have ordered from either, I get my parts at home in Texas in 3 days. They have earned my money and will keep getting it...... Just wish one of them would purchase Happy Trails and straighten their shit out for them.....
 
#16 ·
:thumbup:

Mistakes happen. How they are responded to makes all the difference.

Revzilla had the wrong sticker on a part. I received this wrong part, but the sticker said it was what I wanted. An email, photos of the two stickers and the part got me a the correct part shipped the next day by 2-day mail and a prepaid return mailing label for the wrong item.

Mistakes happen. Revzilla did a textbook job of taking care of this customer. Thanks ZLA.
 
#22 ·
I have ordered a few things from them. And I have had to return a few which is unusual for me but it was a painless process they have a very well put together website for returns and exchanges. So I don't mind shopping from them at all. Recommended!
 
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