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Company Review

324 views 2 replies 2 participants last post by  Mark87 
#1 ·
Not so much as a product review, more of a supplier / manufacture / shop review.

I had a very good encounter with Touratech recently. A product I got from them years ago (a mounting bracket for my topbox) broke a few days ago. I got in contact with them, sent them a few pics and no questions asked they are sending me out a new (and improved) one, all for free, even though the item is long out of any guarantee it once had.

I have been unlucky enough to have to deal with several other customer services over the past few years (not to do with my bike) and I have never encountered any as good as Touratech, it is second to none.

Just wondering if anyone else has had any good or bad encounters with any other supplier, manufacture, shop, etc. I think it makes all the difference if the company you are dealing with is professional and easy going, especially if you have a problem.
 
#2 ·
I moved this from product review to vendor review.
 
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