EXL Helmets sold on E-Bay - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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  #1  
Old 06-02-2007, 09:02 AM
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Default EXL Helmets sold on E-Bay

I bought a full face modular helmet on E-Bay made by EXL and the seller was motodirectusa.................see my past buys under bluev-strom

Well the helmet was under $70 and I just wanted an semi decent helmet for now. I got the helmet and was pleased with it. Once day I noticed the face shield when I would raise it (not the entire modular part) would give and was lose. I looked to see that a screw had fell out that was paramount for keeping the visor secure and being used.

I contacted motodirect with link to my purchase that was less than 3 weeks old to let them know of this and requested they just send me one of those specialty screws to secure it back. I did this because I liked the helmet and was satisfied. I even took pics. to send to them. They responded promptly and said they would send one out. Okay, great customer service because these things happen.

Well now two weeks later they have not sent the screw and I have contacted them a few more times and they say it is on the way be patient. Still no screw (well there is but that is metaphorically!)

Apparently 105% satisfaction and a 2 year warranty on the helmet means not a damn thing! I have given up on them and told them I would let everyone know of their practice and inability to do right.

So beware of them on E-Bay because obviously they don't stand behind a product they sell.

Should have bought a Nolan helmet!

I will link this post to them to show them I mean business. Oh I know this will not hurt them in the long run but if I assist one person that comes across them to go elsewhere then I have helped.

Keep them on your blacklist guys and gals.
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  #2  
Old 06-02-2007, 11:45 AM
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You get what you pay for. A cheap modular helmet does not seem like a good idea to me.
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  #3  
Old 06-02-2007, 01:43 PM
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Quote:
Originally Posted by Kidder View Post
You get what you pay for. A cheap modular helmet does not seem like a good idea to me.
my thoughts ed zachary.

on the other hand, i DID buy a helmet for my son from oneida suzui (http://www.oneidasuzuki.com/store/home.php). it was a closeout on an HJC ... $39 plus $20 shipping ... and i was very pleased with what i got. it was a full-face (not modular).
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  #4  
Old 06-02-2008, 04:21 AM
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Default exl helmet posiibly unsafe

I performed research to find exl helmets. I came accross a US government test dated 2007. It stated that HM Distributing LLC is the importer. The helmet that was tested failed the test. The website address is http://www.nhtsa.dot.gov/cars/testin...jun2007rpt.doc Please spread the word, as I see alot of people are searching exl helmets. Several for their children. The ebay seller lists them as US company. I believe HM distributing is a US company, but I am not sure that the helmets come from the US. I read an atricle by DOT. that told ways to tell a good helmet. A weight of 3 lbs. or more is good. 1 inch thick dense foam inside is another.
I am not saying that EXL helmets are unsafe, but you be the judge. I almost ordered 2 tonight, but after reasearch on google and reading recent feedbacks on ebay, I will spend more money on a different helmet. I have been in a severe accident 30 years ago and the most damaged part of my full coverage helmet was in the jaw area. It saved my face. Hope this helps.
God Bless.
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  #5  
Old 08-20-2008, 01:35 PM
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I bought one of these helmets and wrecked at over 90mph right over the handlebars directly on the front of the helmet and b/c of this helmet I was able to walk away from the accident with little more then a broken arm some rash and a rock lodged in my knee cap. I have a 6 year old and I would trust him in these helmets and my replace was another exl $70 modular helmet. They are louder then my HJC helmets but after that wreck there is absolutely no question in my mind that these are safe true dot helmets, although they are not snell rated but they don't advertise them as Snell so no harm there. and the helmets I purchased and recieved were def. over 3 lbs. and had well over an inch of dense foam inside just wanted to put in my 2 cents since I have had a serious wreck in these helmets.


And if you look at why the helmet failed btw on the information you provided not only did the other helmet pass but the one that didnt failed because of a labeling error not really too much conern to me as far as the safety of I'm always shocked at how often ppl dont check there own "evidence" so they dont starting talking about a helment as unsafe simply bc of a labeling error here it is:
218
UST 003 HM DISTRIBUTING
2007 EXL
662 COMP. FACIAL MOTORCYCLE HELMET FAIL-L-5 638845

and here is the explination for why it failed referenced by th l-5:
l-5 Labeling failure, under review

I just don't want to see anyone passing up on a deal they may need due to a disgruntled customer and a misread safety report.

And just for kicks heres the one that passed b/c it had the correct lable on it:

218
UST 004 HM DISTRIBUTING
2007 EXL
115 PARTIAL MOTORCYCLE HELMET PASS 638846

Last edited by sd6515; 08-20-2008 at 01:48 PM.
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  #6  
Old 08-20-2008, 01:47 PM
ccr ccr is offline
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Quote:
Originally Posted by msheron View Post
beware of them on E-Bay because obviously they don't stand behind a product they sell
this is all too common on ebay. when i have an issue i file a complaint in paypal's resolution center. this process opens up a 20 day (i think) window to resolve the situation or paypal will yank back your money. it really motivates ebay sellers to make things right.

of course, you need to pay with paypal to have this option available for your purchase.
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  #7  
Old 08-22-2008, 04:48 AM
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I guess that's the price you pay for the cheap price. The product itself may be very good, but getting any after sales service is nigh on impossible in most cases.
I recently bought a Nitro helmet off eBay. About $150.00 when they were retailing for $299.00 here. I think they are being discontinued, but it seems like a good fibreglass helmet for a good price. If I crash and it kills me, I'll let you know though.............. :rolleyes:
The seller seems like a decent, friendly bloke, but I wonder if there was a warranty issue, whether he could/would help me..........
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  #8  
Old 08-22-2008, 05:51 AM
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Quote:
Originally Posted by msheron View Post
Well the helmet was under $70 and I just wanted an semi decent helmet for now.
So you only have a semi decent head?
I find it incredible that people don't buy the best helmet they can afford but are often more than happy to spend some stupid amount of money on a farkle that does nothing practical.
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  #9  
Old 08-22-2008, 07:12 AM
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Quote:
Originally Posted by K1W1 View Post
I find it incredible that people don't buy the best helmet they can afford.
Maybe he did...........
With a lot of products today, how do we judge quality? Price is generally the first thing we look at. Cheap = Bad, Expensive = Good.
Probably the best way we know how as very few of us have the knowledge to judge any other way. Not always right though.
Now I'm not saying his $70.00 helmet is bad or that my $700.00 carbon Axo is better, just that it's hard to judge how well it will perform in any one of thousands of different impacts.
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  #10  
Old 08-22-2008, 07:20 AM
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Quote:
Originally Posted by Tony T View Post
Maybe he did...........
The OP stated that he wanted a "semi decent" helmet. That indicates to me that he made a decision to compromise. I was very careful to say "best" you can afford not "most expensive" you can afford because like you I agree that most expensive may not always equal best.
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