EXL Helmets sold on E-Bay
I bought a full face modular helmet on E-Bay made by EXL and the seller was motodirectusa.................see my past buys under bluev-strom
Well the helmet was under $70 and I just wanted an semi decent helmet for now. I got the helmet and was pleased with it. Once day I noticed the face shield when I would raise it (not the entire modular part) would give and was lose. I looked to see that a screw had fell out that was paramount for keeping the visor secure and being used.
I contacted motodirect with link to my purchase that was less than 3 weeks old to let them know of this and requested they just send me one of those specialty screws to secure it back. I did this because I liked the helmet and was satisfied. I even took pics. to send to them. They responded promptly and said they would send one out. Okay, great customer service because these things happen.
Well now two weeks later they have not sent the screw and I have contacted them a few more times and they say it is on the way be patient. Still no screw (well there is but that is metaphorically!)
Apparently 105% satisfaction and a 2 year warranty on the helmet means not a damn thing! I have given up on them and told them I would let everyone know of their practice and inability to do right.
So beware of them on E-Bay because obviously they don't stand behind a product they sell.
Should have bought a Nolan helmet!
I will link this post to them to show them I mean business. Oh I know this will not hurt them in the long run but if I assist one person that comes across them to go elsewhere then I have helped.
Keep them on your blacklist guys and gals.
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