AMA roadside assistance? - Page 3 - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
Go Back   Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums > Popular Forums > General V-Strom Discussion


General V-Strom Discussion Talk about all things V-Strom not limited to just one of the above models

Reply
 
LinkBack Thread Tools Display Modes
  #21  
Old 10-17-2012, 04:40 AM
Kimmerling
 
Join Date: Feb 2011
Location: San Antonio, Texas
Posts: 110
Default AMA

Quote:
Originally Posted by rodr View Post
That's not true. They won't buy you a new battery but they're supposed to come out and give you a jump or tow.

See: AMA Roadside Assistance Program

I'm appalled to hear all these reports of denied service.
I sent the AMA an email explaining the story and that I would be expecting and posting there response. I also let them know that I am considering filing complaint with Attorneys General Office in Ohio and BBB.
__________________
Prior Vulcan 750 rider

39,000 miles on 2011 Vstrom 650 with ABS
(RIP Jan 12, 2013 due to lady pulling out to left from right side)
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Sponsored Links
Advertisement
 
  #22  
Old 10-17-2012, 09:08 AM
NovaStrom's Avatar
Stromthusiast!
 
Join Date: Apr 2012
Location: Northern Virginia
Posts: 186
Default

Quote:
Originally Posted by sempervee View Post
Has anyone ever used this? Is it as good or better than AAA?

Thanks!
I have used them twice (January and April this year) and both times they did fine and both times I was with 35 miles from home and both times I was on a Harley.
__________________
[SIGPIC][/SIGPIC]
2012 Suzuki DL650 VStrom Adventure ABS
2007 Triumph Rocket III Classic (R.I.P.)
2005 Harley-Davidson VRCSA
1999 Kawasaki Vulcan Drifter 1500
1998 Harley-Davidson Dyna FXDL
1993 Harley-Davidson Sportster XLH 883
1986 Husqvarna WR 400
1980 Honda GL 500
1974 Honda CB 200
1972 Honda CB 450
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
  #23  
Old 10-17-2012, 09:49 AM
duchess's Avatar
Stromthusiast!
 
Join Date: Jun 2012
Location: north central texas
Posts: 751
Default ama

my daughter locked her keys in her car at church. the first person i spoke with put me on hold for 20 minutes. i hung up and called back and this person was going to put me on hold but i told them how long i waited for last person. longer story short, it took 4 hours but the guy finally showed up and unlocked her car door.
__________________
'12 vee
'08 vee (sold), '09 kawi concours, for sale, '09 gixxer (hubby's bikes)

'11 wee, (sold)
'07 honda shadow aero (sold)
'06 honda shadow sabre (sold)
'07 honda shadow sabre (traded)
'01 honda valkyrie (sold)
'07 kaw meanstreak (sold)
'01 honda shadow ace (sold)
'71 (?) honda z50 trail (first bike, wish i still had)
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
  #24  
Old 10-17-2012, 10:33 AM
Stromthusiast!
Junior Trooper
 
Join Date: Jun 2012
Location: chicago
Posts: 2
Default

I'm pretty sure that AMA uses Road America as well. I recall that's what the operator said that last time I called.
Quote:
Originally Posted by ZepRider View Post

Member since 2008, never had to use their service or call upon them. From a dollar standpoint, they are the least expensive of all the emergency roadside assistance providers and they are underwritten by Road America which is the choice of HOG (Harley Owners Group); I can't tell if that's good or bad but Road America is automatic with HOG membership.
I've used AMA roadside assistance twice this year. The first time, I noticed my Shinko 705 delaminating 75 miles outside of Fargo. The tire was looking really bad so I was very hesitant to ride back to Fargo and decided to try the AMA service. The quote for the additional mileage beyond the 35 miles they cover came to $250. After hearing that - I took my chances and rode it to the dealer myself.

The second time, I was with a group of friends in a friends car when it became obvious that her fuel gauge had stopped working as we ran out of gas on the tollway. I called AMA, and they contacted a local that brought use out 2 gallons of gas to get to the next exit. We only paid $7.50, or whatever, for the gas - no up-charge.
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
  #25  
Old 10-17-2012, 11:37 AM
Kimmerling
 
Join Date: Feb 2011
Location: San Antonio, Texas
Posts: 110
Cool Road America -AMA update

Ok. Angie at AMA has forwarded my bank statements and my email regarding the refusal of road america to jump my motorcycle in a parking lot. This is a copy of the email she sent me.
Mr. Kimmerling,

Good morning. Thank you for contacting the AMA. I spoke to my contact at Road America this morning about your situation on Sunday. He was able to listen to the phone recording from the day you called for help and it was explained to me that the Assistance Coordinator did not refuse you service at all. The rep let you know that Road America did not cover jumpstarts on a motorcycle, but that they could tow you up to 35 miles to a facility that could help you. It was explained that you did refuse this service and stated that you would be contacting your insurance company for the jumpstart.

I am still talking with them about the $110 reimbursement, and have not received word as to if this will be reimbursed yet. My contact has assured me that he will be contacting you to discuss what happened. His name is Roy Hernandez and he works with Road America. As soon as I hear back as to whether the $110 will or can be reimbursed, I will let you know.



Thank You,





Angie
Membership Services Representative
American Motorcyclist Association
13515 Yarmouth Drive
Pickerington, OH 43147
1-800-AMA-JOIN
__________________
Prior Vulcan 750 rider

39,000 miles on 2011 Vstrom 650 with ABS
(RIP Jan 12, 2013 due to lady pulling out to left from right side)
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
  #26  
Old 10-17-2012, 11:39 AM
Kimmerling
 
Join Date: Feb 2011
Location: San Antonio, Texas
Posts: 110
Unhappy update

My question is Why would you refuse to jump my motorcycle in a Parking lot and then tell me you can tow it (thereby possibly causing damage/risking people involved) ? Sounds like someone is trying to stimulate the towing industry. I support job creation but this seems ridiculous.
__________________
Prior Vulcan 750 rider

39,000 miles on 2011 Vstrom 650 with ABS
(RIP Jan 12, 2013 due to lady pulling out to left from right side)
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
  #27  
Old 10-17-2012, 02:30 PM
Kimmerling
 
Join Date: Feb 2011
Location: San Antonio, Texas
Posts: 110
Default Latest update

Ok. Road America has agreed to pay me back for Taxi rides to jump my motorcycle. This is the email AMA sent me. Thank you Road America and Angie from AMA for doing the right thing. I have renewed faith and will remember that you won't jump start motorcycles only tow.
Mr. Kimmerling,
Good afternoon. I just heard back from Road America. They will be refunding your taxi fees of $110 for your incident on Sunday. They said that the reimbursement will be processed on Friday for you. Please keep in mind though, this is a onetime reimbursement. As explained in our previous correspondence, while Road America will not jumpstart a motorcycle battery, they will tow you to the closest facility that can jumpstart the motorcycle battery for you. This is always done with a vehicle that is equipped to handle a motorcycle. It is never done with a vehicle that can harm your motorcycle. If there is anything else we can help you with, please let us know.

Thank You,
__________________
Prior Vulcan 750 rider

39,000 miles on 2011 Vstrom 650 with ABS
(RIP Jan 12, 2013 due to lady pulling out to left from right side)
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
  #28  
Old 11-04-2012, 01:49 PM
Kimmerling
 
Join Date: Feb 2011
Location: San Antonio, Texas
Posts: 110
Default AMA/Road America

Ok. So I received a check for half of the total loss to me. This is after receiving the previous email saying that the total 110$ would be refunded. Now I will call again and continue to rage against the machine.
__________________
Prior Vulcan 750 rider

39,000 miles on 2011 Vstrom 650 with ABS
(RIP Jan 12, 2013 due to lady pulling out to left from right side)
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
  #29  
Old 11-04-2012, 02:42 PM
Stalky Tracker's Avatar
$tromtrooper
 
Join Date: Dec 2005
Location: Sconsin, USA
Posts: 1,209
Default

Quote:
Originally Posted by KIMMERLING View Post
My question is Why would you refuse to jump my motorcycle in a Parking lot and then tell me you can tow it (thereby possibly causing damage/risking people involved) ? Sounds like someone is trying to stimulate the towing industry. I support job creation but this seems ridiculous.
I am confused (ya, I know that's not unusual). This is from Road America's website:

Roadside Assistance

Print We say “Drive On” because there’s never any time to lose. We get your customers back behind the wheel as quickly and efficiently as possible.

Emergency Roadside Assistance

This has been the core of our business, and we do it better than anyone. Our staff of courteous and professional Assistance Coordinators is trained to meet our customers’ roadside emergency needs 24 hours a day, 7 days a week, every day of the year. Our emergency roadside assistance services include:

24-hour dispatch of emergency towing assistance:
Tow service to the nearest qualified service facility, or to the issuing dealership, or other destination designated by the client.

24-hour dispatch of emergency supplies:
Emergency supply of gasoline, oil, fluid and water.

24-hour dispatch of flat tire assistance:
Assistance to inflate, repair or replace the flat tire with the vehicle’s spare tire

24-hour emergency battery assistance:
Assistance to jump-start the vehicle


24-hour emergency lock-out assistance:
Assistance of a locksmith to allow entry into the vehicle. Duplicate keys can be made at the customers’ request and expense

24-hour emergency dispatch for collision towing:
Tow service to the nearest qualified repair facility, or to the issuing dealership, or other destination designated by the client.


Or is their "assistance" dumping you on someone else's doorstep.
__________________
__________________________________

2006 Suzuki V-Strom DL650K
1986 Honda Shadow VT700C
1974 Suzuki TM-250
1966 Triumph Bonneville T-120R
1965 Suzuki 80
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
  #30  
Old 11-05-2012, 12:30 AM
Stromthusiast!
 
Join Date: Aug 2012
Location: San Ramon, CA
Posts: 20
Default

Does any one want to comment on whether or not this has gotten any better? As I am looking at joining, this would have made it a no brainer. I do pay for the AAA RV plus because we have a small camper as well as the motorcycles. I've never used it for an MC but have never had any problems with them. Doesn't mean I won't join, I just don't want to end up expecting more than I actually get.
__________________
Surf-or-Ski

2011 DL650 ABS
1981 Honda CX500c
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiTweet this Post!
Reply With Quote
Sponsored Links
Advertisement
 
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -4. The time now is 12:48 AM.


Powered by vBulletin® Version 3.8.1
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.5.2