I sent the AMA an email explaining the story and that I would be expecting and posting there response. I also let them know that I am considering filing complaint with Attorneys General Office in Ohio and BBB.

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Prior Vulcan 750 rider
38,000 miles on 2011 Vstrom 650 with ABS

I have used them twice (January and April this year) and both times they did fine and both times I was with 35 miles from home and both times I was on a Harley.

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2012 Suzuki DL650 VStrom Adventure ABS
2007 Triumph Rocket III Classic
2005 Harley-Davidson VRCSA
1999 Kawasaki Vulcan Drifter 1500
1998 Harley-Davidson Dyna FXDL
1993 Harley-Davidson Sportster XLH 883
1986 Husqvarna WR 400
1980 Honda GL 500
1974 Honda CB 200
1972 Honda CB 450

my daughter locked her keys in her car at church. the first person i spoke with put me on hold for 20 minutes. i hung up and called back and this person was going to put me on hold but i told them how long i waited for last person. longer story short, it took 4 hours but the guy finally showed up and unlocked her car door.

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I'm pretty sure that AMA uses Road America as well. I recall that's what the operator said that last time I called. I've used AMA roadside assistance twice this year. The first time, I noticed my Shinko 705 delaminating 75 miles outside of Fargo. The tire was looking really bad so I was very hesitant to ride back to Fargo and decided to try the AMA service. The quote for the additional mileage beyond the 35 miles they cover came to $250. After hearing that - I took my chances and rode it to the dealer myself.

The second time, I was with a group of friends in a friends car when it became obvious that her fuel gauge had stopped working as we ran out of gas on the tollway. I called AMA, and they contacted a local that brought use out 2 gallons of gas to get to the next exit. We only paid $7.50, or whatever, for the gas - no up-charge.

Ok. Angie at AMA has forwarded my bank statements and my email regarding the refusal of road america to jump my motorcycle in a parking lot. This is a copy of the email she sent me.
Mr. Kimmerling,

Good morning. Thank you for contacting the AMA. I spoke to my contact at Road America this morning about your situation on Sunday. He was able to listen to the phone recording from the day you called for help and it was explained to me that the Assistance Coordinator did not refuse you service at all. The rep let you know that Road America did not cover jumpstarts on a motorcycle, but that they could tow you up to 35 miles to a facility that could help you. It was explained that you did refuse this service and stated that you would be contacting your insurance company for the jumpstart.

I am still talking with them about the $110 reimbursement, and have not received word as to if this will be reimbursed yet. My contact has assured me that he will be contacting you to discuss what happened. His name is Roy Hernandez and he works with Road America. As soon as I hear back as to whether the $110 will or can be reimbursed, I will let you know.



Thank You,





Angie
Membership Services Representative
American Motorcyclist Association
13515 Yarmouth Drive
Pickerington, OH 43147
1-800-AMA-JOIN

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Prior Vulcan 750 rider
38,000 miles on 2011 Vstrom 650 with ABS

My question is Why would you refuse to jump my motorcycle in a Parking lot and then tell me you can tow it (thereby possibly causing damage/risking people involved) ? Sounds like someone is trying to stimulate the towing industry. I support job creation but this seems ridiculous.

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Prior Vulcan 750 rider
38,000 miles on 2011 Vstrom 650 with ABS

Ok. Road America has agreed to pay me back for Taxi rides to jump my motorcycle. This is the email AMA sent me. Thank you Road America and Angie from AMA for doing the right thing. I have renewed faith and will remember that you won't jump start motorcycles only tow.
Mr. Kimmerling,
Good afternoon. I just heard back from Road America. They will be refunding your taxi fees of $110 for your incident on Sunday. They said that the reimbursement will be processed on Friday for you. Please keep in mind though, this is a onetime reimbursement. As explained in our previous correspondence, while Road America will not jumpstart a motorcycle battery, they will tow you to the closest facility that can jumpstart the motorcycle battery for you. This is always done with a vehicle that is equipped to handle a motorcycle. It is never done with a vehicle that can harm your motorcycle. If there is anything else we can help you with, please let us know.

Thank You,

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Prior Vulcan 750 rider
38,000 miles on 2011 Vstrom 650 with ABS

Ok. So I received a check for half of the total loss to me. This is after receiving the previous email saying that the total 110$ would be refunded. Now I will call again and continue to rage against the machine.

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Prior Vulcan 750 rider
38,000 miles on 2011 Vstrom 650 with ABS

I am confused (ya, I know that's not unusual). This is from Road America's website:

Roadside Assistance

Print We say “Drive On” because there’s never any time to lose. We get your customers back behind the wheel as quickly and efficiently as possible.

Emergency Roadside Assistance

This has been the core of our business, and we do it better than anyone. Our staff of courteous and professional Assistance Coordinators is trained to meet our customers’ roadside emergency needs 24 hours a day, 7 days a week, every day of the year. Our emergency roadside assistance services include:

24-hour dispatch of emergency towing assistance:
Tow service to the nearest qualified service facility, or to the issuing dealership, or other destination designated by the client.

24-hour dispatch of emergency supplies:
Emergency supply of gasoline, oil, fluid and water.

24-hour dispatch of flat tire assistance:
Assistance to inflate, repair or replace the flat tire with the vehicle’s spare tire

24-hour emergency battery assistance:
Assistance to jump-start the vehicle

24-hour emergency lock-out assistance:
Assistance of a locksmith to allow entry into the vehicle. Duplicate keys can be made at the customers’ request and expense

24-hour emergency dispatch for collision towing:
Tow service to the nearest qualified repair facility, or to the issuing dealership, or other destination designated by the client.

Or is their "assistance" dumping you on someone else's doorstep.

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2006 Suzuki V-Strom DL650K
1986 Honda Shadow VT700C
1974 Suzuki TM-250
1966 Triumph Bonneville T-120R
1965 Suzuki 80

Does any one want to comment on whether or not this has gotten any better? As I am looking at joining, this would have made it a no brainer. I do pay for the AAA RV plus because we have a small camper as well as the motorcycles. I've never used it for an MC but have never had any problems with them. Doesn't mean I won't join, I just don't want to end up expecting more than I actually get.

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Surf-or-Ski

2011 DL650 ABS
1981 Honda CX500c