Big B
11-03-2006, 01:56 AM
Ya'll know those cool little survey cards that you get from Suzuki, that lets you Bitch and Gripe about "Zuk" "the dealer" and issues you may be having? Well....I filled one out about a month ago, and figured that it was just a big waste of my freakin time. I complained about the rough running at low RPM's, and how crappy the service dept was at my stealership.
I get a call 2day from the actual store manager, and he wants to know "ALL" of my concerns about both the 1000 Strom and their service dept. So.........needless to say, he asked the WRONG GUY!!!:p Actually I was quite nice and professional, and explained some of the issues in detail, that occurs with a number of the 1000's. I also explained how the service mngr "lied" to me about them having a Yosh box, as well as feeding me the bull of "that is the nature of this engine"!:twisted: He listened to all my griping and said, "he fired that mngr, cause they had allot of complaints about him", as well as other issues. He also went into GREAT detail, about how he knows that this is a common problem, and has had several meetings with the local Zuk rep. He said that Suzuki and them are VERY supportive, about resolving any other issues that did and still does occur. He said that it is not the nature of that engine to run that way, but is mostly due to the strict emission specs for that engine, which has really hurt it! Suzuki has tried to pass emissions AND get by with running good. They were not 100% successful. He did not dispute anything that I talked to him about, and I actually think he was surprised with my knowledge of the the bike.
He also laid down a bomb.....which cleary states that the 1000 is GONE after 07!!!:( Allot of us were worried that this was gonna happen, he pretty much confirmed it!!!! Not sure if they will redo it, but I think there is doubts.
They want my bike so that they can check the TPS adjustment, "not TBS" and he said that they might even go ahead and swap my ECM. I am not gonna do it, unless they put the new box on the Yosh too!
I was blown away with this call today, and I have a new found respect for my dealer and Suzuki for stepping up.
Later,
BB
I get a call 2day from the actual store manager, and he wants to know "ALL" of my concerns about both the 1000 Strom and their service dept. So.........needless to say, he asked the WRONG GUY!!!:p Actually I was quite nice and professional, and explained some of the issues in detail, that occurs with a number of the 1000's. I also explained how the service mngr "lied" to me about them having a Yosh box, as well as feeding me the bull of "that is the nature of this engine"!:twisted: He listened to all my griping and said, "he fired that mngr, cause they had allot of complaints about him", as well as other issues. He also went into GREAT detail, about how he knows that this is a common problem, and has had several meetings with the local Zuk rep. He said that Suzuki and them are VERY supportive, about resolving any other issues that did and still does occur. He said that it is not the nature of that engine to run that way, but is mostly due to the strict emission specs for that engine, which has really hurt it! Suzuki has tried to pass emissions AND get by with running good. They were not 100% successful. He did not dispute anything that I talked to him about, and I actually think he was surprised with my knowledge of the the bike.
He also laid down a bomb.....which cleary states that the 1000 is GONE after 07!!!:( Allot of us were worried that this was gonna happen, he pretty much confirmed it!!!! Not sure if they will redo it, but I think there is doubts.
They want my bike so that they can check the TPS adjustment, "not TBS" and he said that they might even go ahead and swap my ECM. I am not gonna do it, unless they put the new box on the Yosh too!
I was blown away with this call today, and I have a new found respect for my dealer and Suzuki for stepping up.
Later,
BB