Mariah
02-06-2005, 08:44 PM
Tell me I'm wrong. I'm new to the world of motorcycles --- about a year ago I bought a used Kawasaki Vulcan. Then I found the Kawasaki website. I registered my bike by VIN and was immediately able checked on it’s warranty and recall status. I was able to look up parts and part numbers specific to that VIN on microfiche. There was a contact us html. Although I never had cause to check out that link, it was nonetheless reassuring just knowing it was there. As it turns out the Vulcan cruiser just wasn’t my kind of bike, so I sold it. After some research the little V Strom 650 came to looked to be my kind of bike so I bought a new ‘04’ model. It was then I learned that the only document I was to receive from Suzuki and/or their dealer was a poor copy of a sales receipt. In an effort to confirm that lack of written warranty I went to http://www.suzukicycles.com --- if there was a customer to Suzuki communication link there I didn’t find it. It took more looking but I finally found a telephone number, called Suzuki and talked to one of their representatives. The guy was cordial and told me that I did in fact have a one year unlimited mileage warranty but not to expect anything in writing. Wow! That came across as a kick in the head --- sure hope I never have cause to need that guarantee. My feeling it’s worth little more than the paper it’s not written on. I really like that little V Strom --- Suzuki’s engineering and production would appear to be good stuff, but their business management and sales operation is in need of help --- Please, somebody show me I’m wrong :roll:
Old George
Old George