No warranty coverage for add-on items on Adventure model that make it an Adventure - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #1 of 18 Old 07-15-2016, 11:18 AM Thread Starter
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No warranty coverage for add-on items on Adventure model that make it an Adventure

Was just informed by Suzuki USA in Brea, CA that they would not cover my cracked by vibration (no impact, broke while on paved road) crash bar on a still under warranty 2014 DL650 Adventure model. Their position is that the "accessory bars" are not part of the actual bike. They inferred that also meant they would not warranty the luggage, luggage racks, etc. I will post the e-mail I requested during my phone call with them this morning.
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post #2 of 18 Old 07-15-2016, 11:42 AM
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that's not right, I had the crash bar, and one of the side cases "warrantied" on my 2012 adventure
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post #3 of 18 Old 07-15-2016, 11:45 AM
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Ok. So you buy OEM-equipped option package and they won't warrant them? That seems bizarre-o... That would be like ordering a car or van with an optional luggage rack and having it break and fall off the car without signs of obvious abuse, and the dealer refusing to make it right.

That is pretty lame, in my opinion and I would contact Suzuki USA.

Dennis

'12 650 Adventure

Madstad 22inch Adventure windscreen & bracket
Adventuretech fork brace & mirror extenders
Enduro Guardian skid plate and radiator guard
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post #4 of 18 Old 07-15-2016, 12:03 PM
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I had an experience with a Ducati some years back similar to yours. I purchased a Ducati branded accessorie which failed. They told me go away. Seems that Suzuki has the same policy. But by all means follow up with Suzuki USA.

'11 Wee
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post #5 of 18 Old 07-15-2016, 12:22 PM Thread Starter
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This was said to me in a phone call by Suzuki USA in Brea, CA. I am waiting for e-mail confirmation which I have requested. Posted the same info on their Facebook page, on Facebook in the DL650 group, informed my selling dealer and the dealer in Ohio where I took the bike. I am retired, so I can afford the time. Since I am on the road in Ohio now, can't go to Brea, but it is right by my Triumph dealer, so will go there in August before I go to Laguna Seca for the races - Rolex Reunion - historic and antiques. I may not get crash bars replaced, but I am going to generate bad publicity worth more to me than the bars would be to them. This is a dumb move on their part, but so be it, they chose the route, not me.
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post #6 of 18 Old 07-15-2016, 12:26 PM
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Two things come to mind.

1: Were they installed on the bike from the factory ie: was it the adventure model with side cases, Vario screen, handguards, and engine bars? If installed after purchase, there is usually no "factory" warranty. Sometimes there is a part warranty.

2: If this is a 2014 model, when was it put in service? If you have owned it for a year or more, there is NO factory warranty. If you have a Warranty, or were sold an extended warranty, it is probably simply an extended service plan. Which usually only covers drivetrain and some electrical components.

Sounds like yours is an Adventure model, but it does make a difference. If so, and it is less than one year since the warranty was put in force, you just need to push a couple more buttons as this should be covered.

'12 DL 650 '14 BMW R 1200 RT

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post #7 of 18 Old 07-15-2016, 03:20 PM
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I had a bag replaced under warranty for a crack. No problem.
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post #8 of 18 Old 07-15-2016, 05:33 PM
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Quote:
Originally Posted by dlcottin View Post
Was just informed by Suzuki USA in Brea, CA that they would not cover my cracked by vibration (no impact, broke while on paved road) crash bar on a still under warranty 2014 DL650 Adventure model. Their position is that the "accessory bars" are not part of the actual bike. They inferred that also meant they would not warranty the luggage, luggage racks, etc. I will post the e-mail I requested during my phone call with them this morning.

why are you dealing directly with Suzuki of America rather than your dealer ?

sounds like the warranty claims writer at your dealer doesn't know how to request warranty claims

however, once the claim has been poisoned, good luck

I had Suzuki put a new mirror on my Vee cause once I hit 50-60 mph, one of the mirrors would not stay in adjustment no matter how much is was tightened, wasn't even broken

Last edited by OydnaR; 07-15-2016 at 05:41 PM.
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post #9 of 18 Old 07-16-2016, 01:20 AM Thread Starter
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Was on road 2500 miles from home and went to nearest dealer - they had no success. Since warranty would be expired before I got home, I leveled up to Brea. It's right by my Triumph dealer, so knew where it was and they had a phone number, so I called it.
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post #10 of 18 Old 07-16-2016, 01:24 AM Thread Starter
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Yes - 100% Adventure model with all that includes - the bags/boxes and mounts, the extra top piece added to the rear luggage rack, the crash bars/accessory bars, the windscreen, etc. Warranty is good until end of July according to Suzuki.
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