No warranty coverage for add-on items on Adventure model that make it an Adventure - Page 2 - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #11 of 18 Old 07-16-2016, 08:05 AM
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When was the bike purchased?

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post #12 of 18 Old 07-16-2016, 06:43 PM
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Quote:
Originally Posted by derj View Post
I had an experience with a Ducati some years back similar to yours. I purchased a Ducati branded accessorie which failed. They told me go away. Seems that Suzuki has the same policy. But by all means follow up with Suzuki USA.
Ducati is poison for warranty and customer service, I owned 3 of them and I had an issue on the newest one and they basically told me the get lost, hence the reason after 10 years I'm Back with Suzuki.
I will never buy another Ducati, after the way they talked to me.

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post #13 of 18 Old 07-17-2016, 09:09 AM
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I seem to hear this quite a bit, "My warranty was denied", for various reasons that never appear to be clearly defined by the manufacturer.

It escapes why these companies would not try to be more customer service oriented in this regard. Maybe in the past they could get away with it, but in the days of instant information (internet forums and youtube), all they do is lose sales.

Moreover, if there are manufacturers that go above and beyond for their customers, they will truly reap the benefits. Amazon and Revzilla, among others have proven that customer service will put you on top. While it costs them a bit more to do business sometimes, they are proof of what happens when you make customers happy. They flock to your door(or website).

I owned two Harleys and they both required warranty work, the first one six months after the warranty had expired for a starter. Harley stepped up to the plate and fixed my issues with no hassle, no questions and no cost. Maybe this explains why so many people continue to pay so much for Harley Davidson motorcycles in friggin' droves!

A little shout out to the rest of the motorcycle industry- "Hello, opportunity is banging on your door!" dumba$$.

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post #14 of 18 Old 07-17-2016, 10:20 PM
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Quote:
Originally Posted by vinnyvavoom View Post
I seem to hear this quite a bit, "My warranty was denied", for various reasons that never appear to be clearly defined by the manufacturer.
my observation is that the denial of warranty claims starts at the dealership with a poorly written claim request. What is happening is the dealership is not going to bat for the customer cause they make more money charging the customer than they would make from the manufacturer that has a set price for a particular repair

I firmly believe it is a dealership issue, and not a manufacturer issue.
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post #15 of 18 Old 07-17-2016, 10:50 PM
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"for add-on items" were these items added by the dealer /owner or were they on the bike when purchased new?

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2015 VSTROM 650 X ABS EXP
Previous rides: 2012 KLX250S, 2006 VT1100C2, 2002 KX125, 1999 SV650, 1987 GPZ305
Bikes I wish I had: Ducati 916, Harley Road King, KTM 500 EXC, BMW R1200RT, Honda CRF1000L, BMW R75
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post #16 of 18 Old 07-26-2016, 12:52 PM Thread Starter
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Replies to the various questions - yes, all of these items were on the bike when purchased. Only item I added was a center stand, which dealer purchased and installed - was from Moose Racing. Bike was purchased in July of 2015 and picked up at dealer in August of 2015 and was still under warranty. My issue was when Suzuki in Brea told me they would not honor the Adventure items. The various steps I took were as follows - second phone call to Brea to ask if they really meant that "no" they had first said and to notify them verbally that I would take advantage of all consumer protection avenues offered by my state of residence and location of dealer where purchased. Notified of same using registered mail where I offered three solutions - one new 2014 bar on that side, a set of the 2015 bars on both sides if 2014 parts were exhausted or thirdly, them to issue a service credit to my dealer in the amount of $500 to remove the bad bars and replace with some other bars. Posted on the various owner's groups my issues with Suzuki USA, but always said the dealers were being supportive, as both of them were. Filed a request for mediation with the New Motor Vehicle Board Staff Counsel in California and received a case number and was assigned a mediator who contacted Suzuki USA on my behalf.

Today, I left the dealership here in Ohio with a set of the new-style 2015 year crash bars at no charge. I have no idea which part of what I did worked and no idea of what went on behind the scenes, but I have the new bars and am on way back to California in a day or so. My thanks to Pony PowerSports, Westerville, Ohio for the work.
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post #17 of 18 Old 07-26-2016, 12:59 PM
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Congratulations on your success!

2015 DL650 ABS - New beast (Bestem top box, Givi crash guards, Kisan headlight modulators, Grip Buddies, fork brace)
2005 DL650 - Wee Willy lives again as NOTACOP's project
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post #18 of 18 Old 08-23-2016, 01:43 PM
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Suzuki was probably thinking "Oh shit a lawyer with too much free time, give him what he wants so he goes away"
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