I seem to hear this quite a bit, "My warranty was denied", for various reasons that never appear to be clearly defined by the manufacturer.
It escapes why these companies would not try to be more customer service oriented in this regard. Maybe in the past they could get away with it, but in the days of instant information (internet forums and youtube), all they do is lose sales.
Moreover, if there are manufacturers that go above and beyond for their customers, they will truly reap the benefits. Amazon and Revzilla, among others have proven that customer service will put you on top. While it costs them a bit more to do business sometimes, they are proof of what happens when you make customers happy. They flock to your door(or website).
I owned two Harleys and they both required warranty work, the first one six months after the warranty had expired for a starter. Harley stepped up to the plate and fixed my issues with no hassle, no questions and no cost. Maybe this explains why so many people continue to pay so much for Harley Davidson motorcycles in friggin' droves!
A little shout out to the rest of the motorcycle industry- "Hello, opportunity is banging on your door!" dumba$$.
There are 10 types of people, those who know binary and those who don't.
What I ride now:
2013 Honda GoldWing (The Lady)
2014 V-strom 650 (The Mistress)
Previously: 07 Ultra Classic, 95 Softail, 80 gs450l