Rode home on my 2012 adv. Saturday night. My dealer almost got away with pulling a fast one.
I did a lot of emailing dealers shopping around for best otd deals (just easier due to set up, freight, b.s. fees varying so much around here). Best came out to be $9800. I had been to my local dealership earlier in the week and they had an adv for $7999, but of course once you added the $1160
in fees they wanted the bike was over $10,000 otd (they would not even consider negotiating the b.s. fees).
During that time the best rate was 6.99%, yuck. The local dealer called, said they would meet the $9800, so in I went and figured I would just have to come to grips with the interest rate. The salesman had me sign that the $9800 was my offer, even though he had already agreed over the phone, then took forever to come back. When he returned he had a big shit eating smile on his face and said he could "get" me the 0% through a special financing deal with the dealership owners if the price went up $330
. I got out the calculator and that saved $1400 over the life of the loan, so I went for it.
Welllll, got home with my bike (very dark out by this time so just rode home) and checked some posts on advrider. Surprise, surprise, there was a post from a salesman in another state who said Suzuki was offering 0% financing starting December 1st - the day I bought the bike.
I checked who the finance company is on the Suzuki website and then on my contract - they are the same, no special new financing from the dealership.
Had to wait until the next morning. I was pissed. Immediately called the dealership. Carlos, my a.hole salesman, said about 5 words when I told him what the problem was, then told me the finance person, Juan, would call me back in a few minutes.
Juan didn't call in 10 minutes so I called him - Carlos had never said anything to him. Juan told me the sales manager would call me back in a few minutes. The sales manager called back promptly; I explained what happened. I told him that what would make me happy was getting back the $330 plus taxes on that amount, could be store credit, but that was what would make me happy and emphasized that I live locally. Told him it wasn't a threat, just saying; I live locally. Was told that my gift certificate would be waiting for me that day.
So, off to the dealership to order my new helmet. Carlos neglected to tell me that when you bought a bike you got 10% off in the store that day, but a sales person there had seen me the day before and let me know I could use the discount that day. Got the helmet for internet price, financed over 5 year for 0%.
One last moment at the dealership. The night before, when Carlos was going over basics on operating the bike, he made a big deal that the back of the shop hadn't given me a full tank of gas. Told me to come back anytime. So, after I ordered my helmet I rode around to the back and got a full tank.
My experience with this dealership has been mixed. I bought my first bike there - no bullshit, good price. Got into an argument with a parts guy over which oil to buy (I disagreed with him, he told me to go talk to the repair department if I didn't believe him
, I did, he was wrong - turns out they didn't have the oil I wanted in stock......) I've used their repair dept and they've been fine. That's pretty much the buzz in town - some good people work some and some really bad. Was a good place to go when it was family owned - went to shit when bought by a group that owned several dealerships.
But, after all of that, I have my new buddy!!!! My biggest bike yet!!!!! Love it!!!!